IT Maintenance Services
When IT hardware fails, the priority is to get critical systems and users, operational again as quickly as possible. Achieving this means having the right skills, in the right place at the right time, this can be a real challenge, particularly if you have a distributed IT estate or limited in-house resources. That’s where komputersehat.id's IT Maintenance Services can help.
What is IT Maintenance Services?
IT maintenance services is a blanket term that includes complete software and hardware maintenance support for your business computer system. That means making a complete record of all hardware and software that must be maintained for the system to function properly and optimally and taking the responsibility of making sure to perform any maintenance tasks the system requires to meet that goal.
Why Do I Need IT Maintenance Services?
When you hire a dedicated IT maintenance support company like komputersehat.id to handle your hardware maintenance, you shift the enormous burden of making sure your IT is working properly off your plate and onto ours, so you can concentrate on the performance of your actual business. You don’t have to concern yourself about what might go wrong with your IT system because you will know we are monitoring everything and will take care of any problems as they arise if any should occur.
Why Customer Choose Komputersehat.id
Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!
We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
No geek speak
You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
In addition to our team of talented engineers, we also have a large dedicated Indonesia Service Helpdesk team who manage calls and provide customers with remote telephone support. They are reliable people that our customers enjoy working with – people you can trust.
We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.